Frequently Asked Questions
Stuck somewhere while shopping? Not sure about something? Feel free to ask us, or browse the frequently asked questions below — chances are someone's already asked it before you.
General
In this section we answer the most common general questions.
🧾 Can I get an invoice as a business?
Yes, we issue a proper e-invoice for every order. For a business purchase, enter your company name and tax number when placing the order so your invoice can be prepared with these details.
💸 How can I pay?
You can pay for your order:
- By card/Apple Pay (via Stripe)
- By direct bank transfer to our account
(Beneficiary: Onyx Partners Kft.
Account number: 10700378-74638329-51200002
IBAN: HU76107003787463832951200002
SWIFT/BIC: CIBHHUHB
Reference: your order number), - Via PayPal
- Cash on delivery, in cash or by card at the GLS courier
If you prefer in-person pickup,
- you can pick up and pay in cash at our Barber Shop Miskolc store (3525 Miskolc, Széchenyi u. 4), or
- at Selected by Klippers in Budapest (1132 Budapest, Csanády u. 16).
You'll find the pickup points' opening hours on our website.
💳 Is installment payment available?
Yes! For purchases over 100,000 Ft, up to a maximum of 700,000 Ft, we offer a 4-month interest- and fee-free installment plan with a 30% down payment, provided our quick online pre-approval succeeds.
🎁 Are gift cards available?
Yes. We either mail the physical gift card to the address you provide, or the recipient gets it by email as a coupon code. The latter comes at no extra cost, while shipping is charged for the physical version.
💈 Could my shop have a mini Klippers Store?
Get in touch with us and let's figure out together whether the idea and its execution would work.
🤝 Is reseller or wholesale partnership possible?
Yes, we're open to reseller partnerships. Get in touch with us at info@klippers.hu and we'll work out the details of the cooperation.
⏱️ Can I book an appointment at Selected here?
You can book an appointment at Selected via this link: click here, or call +36301202520.
🤔 Can someone give me advice choosing a product?
Get in touch with us! Among our large customer base and the barbers we work with, there's sure to be someone who uses the product you're interested in, and we can give you a firsthand opinion — pros and cons.
💬 When is customer service available?
You can reach us by phone on weekdays between 9-14. If we couldn't take your call, we'll call you back. We answer emails, Instagram, and live chat as fast as we can. Sometimes, for various reasons, a reply may be delayed — if that happens, please give us a nudge!
Shipping & Returns
In this section we answer the most common questions about shipping and returns.
📦 When will my package arrive?
In the vast majority of cases, orders placed in the morning are handed to the GLS courier the same day. However, an occasional promised shipment may reach us late, one of the items may be at our external warehouse, or our inventory system may have an error. In that case, we'll contact you by phone or email to discuss next steps.
🚚 Who do you ship with?
Both domestically and internationally we ship with GLS, thanks to their speed and reliability.
🌍 Do you also ship abroad?
Yes, but for this please contact us by email at info@klippers.hu and we'll work out the details together.
📍 How can I track my package?
As soon as we hand your package to the GLS courier, we'll send you an email with a tracking link, so you can check where your order is at any time.
🛍️ Where can I pick up my order in person?
In Miskolc at the Barber Shop Miskolc store on the main square (Széchenyi István út 4.), or in Budapest at the Selected by Klippers store (1132 Budapest, Csanády utca 16.), during opening hours. You'll find each store's stock availability on our website. If you'd like to pick up a product at our Budapest store that isn't in stock there, please contact our customer service.
💇 I already used the machine and don't like it, will you take it back?
Unfortunately we're not able to buy back used machines, scissors, or other hygiene-classified products.
We repair, or if needed replace, a faulty machine with the help of the official service — see the process below under "Service and Repairs".
↪️ Exchanges, returns?
We can exchange products or refund their price only if they're returned to us unopened and undamaged.
📝 How long do I have to withdraw from a purchase without giving a reason?
Under current consumer protection rules, you can withdraw from the purchase without giving a reason within 14 days of receiving the product, provided you return it unopened, in its original condition. For hygiene products, the right of withdrawal unfortunately no longer applies once the packaging has been opened.
Orders
In this section we answer the most common questions about orders.
💔 What should I do if my package is damaged or incomplete?
First of all, please let us know about a damaged package, preferably by email, describing what you found, ideally with a few photos. Unfortunately, a box or its contents can sometimes get damaged during handling or delivery. In that case we'll send you a replacement, no further action needed on your part. And if, despite our most careful packing and processing, something was accidentally missing from your order, we'll make up for it as soon as possible.
🏷️ What are the conditions for getting a professional discount?
- A) Valid registration on our website
- B) Have your own salon! (a simple Instagram profile is enough to prove this)
If you recognize yourself in these conditions, get in touch with us at info@klippers.hu!
Products
In this section we answer the most common questions about our products.
🏆 Which brands do you carry?
We offer a wide range of professional hairdressing and barber products from leading brands such as Andis, Wahl, JRL, BaByliss PRO, Nish Man, Feather, Proraso, STMNT, Uppercut Deluxe, Slick Gorilla, Y&S Park, Gamma Più and Mizutani - and our range keeps growing.
✂️ How do I choose a clipper for home or salon use?
For occasional home use, a compact, battery-powered machine is plenty, while for daily salon use it's worth choosing a professional machine with a stronger motor and replaceable blades. If you're unsure, our customer service is happy to help you pick the right model.
🔌 Should I choose a corded or cordless machine?
Corded machines provide continuous, consistent power, making them ideal for intensive, all-day salon use. Cordless machines give you more freedom of movement and are more convenient for home or mobile use - the right choice depends on how often, and where, you'll use the machine.
⏰ When will a certain product be back in stock?
We can't give exact information, as this varies a lot from product to product. Subscribe to our newsletter and follow our Instagram channel to be notified as soon as new stock arrives!
🎫 Are the products genuine?
All of our products are genuine, bearing the manufacturer's specific brand marking, and are sourced from official domestic and international wholesalers, or directly from the manufacturer.
The exception is remanufactured/reconditioned products, which are clearly labeled "remanufactured, not factory-original" on their listing and don't carry the correct brand marking. Examples include remanufactured blades or foils for BaByliss or Andis machines, noted as such in the description.
⛓️💥 My product broke, what should I do?
First check whether it's still under warranty!
Here's how we can help:
- 10,000-100,000 Ft value: 1-year warranty
- 100,000-250,000 Ft value: 2-year warranty
If it is, get in touch with us through our website
⚒️ How does service and repair work?
The product needs to be sent to the given brand's official Hungarian service partner, where the issue is thoroughly examined. If the faulty part can be repaired, it's repaired; if it can't be serviced, it's replaced. To have it serviced, please prepare the following:
- the invoice you received by email when purchasing the product (if you can't find it, you can look it up under My Profile/My Orders). Please print it and include it in the box if possible
- the warranty card you received printed with your order (if you don't have it, don't panic, the invoice is more important)
- a short but precise description of the fault (which you can even write by hand); if the issue is very specific, we recommend also taking a photo or video and sending that to the service too
- your contact details, since once your repaired machine is ready, the service will reach out to you
✂️ Mizutani scissor sharpening
Send us your scissors, packed carefully so they don't get damaged in transit.
Our address:
ONYX Partners Kft.
3530 Miskolc, Rákóczi Ferenc út 12. 1/1.
info@klippers.hu
+36-30/124-00-85
Once we receive them, we forward them to the official German Mizutani sharpening workshop, where they're carefully sharpened without voiding the warranty.
Do NOT have them sharpened anywhere else! It will immediately void the warranty and may irreparably damage your scissors!
Sharpening may come with a cost, which - depending on the exchange rate and other factors - can be around 12,000-20,000 Ft. Edge wear is a natural process with everyday use.
🪮 Why is ceramic better, and how long does it last?
A ceramic blade runs quieter and heats up less than its metal counterparts. Its drawback is that it wears down faster, though this is offset by its much more favorable price.
🧴 How should I maintain my machine's blades?
After every use, it's worth removing any hair stuck to the blades, then oiling them with blade oil. Regular cleaning and oiling significantly extends the life of both the blade and the motor.
🤑 Why are Ruger/STMNT/Mizutani etc. so expensive?
In this industry, a higher price reflects higher quality.
With waxes and cosmetics, you can be sure the carefully developed and used ingredients are excellent, and their development involves professionals who are themselves top representatives of our trade.
Mizutani scissors are still hand-assembled today as a craft product in Japan, and their materials, precision and durability simply can't be compared to a cheaper brand's product.
